Frequently Asked Questions

Can I personalize my order?

Many of our products can be personalized with names, dates, or other special details. Available customization options are shown on each product page. Please review the product description and personalization instructions before ordering.

How do I submit my personalization details?

For eligible products, follow the personalization instructions on the product page and enter your requested details before checkout. Please double-check all spelling, names, and dates to ensure everything is correct.

Can I see a proof before my order is made?

Design proofs are not automatically provided. If you have a specific customization question, please contact us before placing your order.

How long does it take to process an order?

Processing times vary depending on the product. Each item is prepared for production after your order is placed. Please refer to the product page for applicable processing estimates.

How long does shipping take?

Shipping times depend on the product and delivery destination. Estimated delivery information is provided during checkout when available. Please keep in mind that shipping estimates are not guaranteed delivery dates.

Do you ship internationally?

Shipping availability depends on the product and destination. Available shipping options and charges will be displayed at checkout.

Can I change or cancel my order?

Please contact us as soon as possible if you need to request a change or cancellation. Because many items are made to order, changes and cancellations may not be possible once production has started.

What if my item arrives damaged or incorrect?

Please contact us with your order number and clear photographs of the issue. We'll review the situation and help determine the appropriate resolution.

Can I return a personalized item?

Personalized and custom-made items may not be eligible for change-of-mind returns. Please review our Refund Policy for full details, including your rights if an item arrives damaged, defective, or incorrect.

How can I contact Ordinary Maybe?

Visit our Contact Us page and send us a message using the contact form. We're happy to help with product questions, personalization, and order inquiries.